Privacy Policy

Last Updated: September 8, 2026

At onefaceu, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect certain information, including:

Name
Email address
Billing and shipping address
Phone number
Order and purchase information
Payment-related information
Device and browser information
IP address
Website browsing and interaction information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Process payments and provide order confirmations
Arrange shipping and delivery
Provide customer support
Respond to questions and requests
Improve our website, products, and services
Detect and prevent fraud, abuse, or unauthorized activity
Send order updates and other service-related communications
Send promotional emails when you have chosen to receive them

3. Payment Information

Payments made through our website may be processed by third-party payment providers. We do not directly store your complete credit or debit card information on our servers.

Payment providers process your information according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand how visitors use our website, and provide relevant advertising.

Cookies may help us:

Keep items in your shopping cart
Remember your preferences
Understand website traffic and performance
Improve website functionality
Measure advertising effectiveness

You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly without them.

5. Sharing Your Information

We may share your information with trusted third-party service providers when necessary to operate our business, including:

Payment processors
Shipping and delivery providers
Website and e-commerce service providers
Analytics and advertising providers
Customer service and communication providers

These service providers may only use your information as necessary to provide services to us or as otherwise permitted by applicable law.

We do not sell your personal information for monetary consideration.

6. Marketing Communications

If you choose to subscribe to our promotional communications, we may send you information about products, promotions, special offers, or other updates from onefaceu.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and complying with legal obligations.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain marketing communications
Request information about how your personal information is used

To make a privacy-related request, please contact us using the information below.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove the information.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of these third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

onefaceu

Email: support@onefaceu.com

Business Address:
UNIT E01, 10/F, WONG KING INDUSTRIAL BUILDING
NO. 2–4 TAI YAU STREET
SAN PO KONG, KLN, HONG KONG

onefaceu reserves the right to update this Privacy Policy as necessary to maintain compliance with applicable privacy and data protection requirements.