Shipping Policy

Shipping Policy

Last Updated: September 8, 2026

At onefaceu, we are committed to providing a simple and convenient shipping experience. Please review the information below for shipping costs, delivery times, and applicable duties.

Shipping to the United States & Europe

Free standard shipping is available on orders over $55 shipped to the United States and Europe.

For shipments to the United States and Europe, no additional customs duties, import taxes, or similar charges are expected to be collected from the customer under our standard shipping arrangements.

Shipping to Other Regions

For destinations outside the United States and Europe:

• Estimated delivery: Approximately 10–20 business days

• Shipping costs may vary depending on the destination and order.

• Any applicable customs duties, import taxes, or other local fees may be charged based on the actual requirements of the destination country.

• These charges, when applicable, are the responsibility of the customer.

Processing Time

Orders are generally processed within a reasonable timeframe after payment is successfully received.

Once your order has been shipped, you may receive a shipping confirmation and tracking information when available.

Please note that delivery estimates do not include unexpected delays caused by customs processing, weather, holidays, carrier disruptions, or other circumstances beyond our reasonable control.

Delivery Information

Please make sure your shipping address and contact information are accurate when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

If your package appears to be delayed or you have concerns about your delivery, please contact our customer support team for assistance.

Customs & Duties

For orders shipped to the United States and Europe, customers should not be required to pay additional customs duties or import-related charges under our standard shipping arrangements.

For other destinations, customs duties, import taxes, and other applicable fees may vary according to local regulations. Any such charges are the responsibility of the customer.

Contact Us

If you have any questions about shipping or your order, please contact us:

onefaceu
Email: support@onefaceu.com

Business Address:
UNIT E01, 10/F, WONG KING INDUSTRIAL BUILDING
NO. 2–4 TAI YAU STREET
SAN PO KONG, KLN, HONG KONG